IT Service Desk Admin

About the Job 

 

An IT Service Desk Admin would operate primarily within the ticket system providing Tier 1/2 support for end user ticket request, remote software installs, hardware warranty requests, and basic diagnostics to escalate to tier 2/3 admins. Operating in conjunction with the IT Site Admins team as on-site resources to troubleshoot, implement, and deploy organization needed systems.  

What You Will Get to Do

Infrastructure (Focus – 10%) 

  • Zoom & Microsoft Teams room AV administration, deployment, and vendor management 

OS Management (Focus – 30%) 

  • Install and upgrade computer components and software as needed by team 

  • Lead desktop, laptop, and test system support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions 

  • Responsible for operation and management of multi-OS device management systems to deploy security updates, OS updates, and software.  

Service Desk Ticketing (Focus – 60%) 

  • Manage service queues and route tickets to IT Site Admins as appropriate for higher tier support 

  • Manage and order inventory as needed 

  • Remote software installation 

  • Responding or active presence in Slack channels 

  • Generating Dell warranty support requests 

  • Contractor form request fulfillment 

  • Diagnosing issues with computer software, peripherals 

What You Will Bring to the Table 

  • Associate or bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required 

  • 1 – 3 years of IT service administration experience 

  • Basic knowledge of server systems, software & hardware deployment tools, and networking protocols 

  • Basic knowledge of scripting languages and automation tools 

  • A proven track record of developing and implementing IT strategy and plans 

  • Strong knowledge of implementing and effectively developing service desk and IT operations best practices, including knowledge of security, storage, data protection, and disaster recovery protocols 

  • Effective verbal and written communication skills. Should be able to adapt communication style to suit different audiences 

Desired  

  • IT Certs: CompTIA A+, Linux+, MS MCSA, MTA, Apple ACSP 

  • Experience with Jira Service Desk & Integrations 

  • Experience with R&D Test system environments 

  • Experience with Intune / JAMF / Landscape MDM

 

Your Reward for Greatness

 

  • Stay fresh with our Flexible Schedule

  • Get a mid-year bonus!

  • Stay at home with our Telecommuting Options

  • Lunch is on us when you are at the office

  • Step up your English with paid classes!

  • Get Training/Tuition subsidies for online learning

  • Stay connected with our Internet Subsidy

  • The Gym Subsidy should keep you fit and relaxed!

  • Get there on time and effortlessly with the Transportation Subsidy

  • Go places with our Travel Opportunities across the US!!

  • Stay healthy with our Medical Health Plan 

  • Spend more time with your loved ones with our Additional Personal Time Off (increased by seniority)

  • Join our aviation club, fly our airplane and eVTOL simulators, go flying with our pilots!

 

 

Why Avionyx?
 

You´re not only going to start a career, but you’re also going to belong to a team that is helping change the world as we know it. At Avionyx we live for long-term relationships with our customers and our employees. You will feel part of an amazing community that does a unique kind of engineering in Costa Rica, with a clear growth path for your professional career and technical and administrative mentorship every step of the way.

About Us
 

Avionyx S.A. is a software engineering services company based in Heredia, Costa Rica, fully owned by Joby Aviation in Santa Cruz, CA. As an AS-9100D company and in business since 1989, Avionyx provides expert, high-quality, full-lifecycle avionics software and hardware engineering services for eVTOL/UAM, rotorcraft and fixed wing aircraft, complying with the most rigorous software engineering standards in the world.